Sagicor Group Jamaica emerged as overall winners at the 2014 staging of the Private Sector Service Excellence Awards held at the Jamaica Pegasus Hotel in Kingston on May 27.
The programme which awards entities within two main groups, medium sized entities and large companies, awarded Sagicor Group six of the eight categories among large companies, including: Monitoring and Measuring Systems, Use of International Benchmarks, Training and Capacity Building and Handling of Customer Complaints, Leadership and Strategy.
Richard Byles, President and CEO of Sagicor Group Jamaica Limited believes the milestone is a clear indication of Sagicor’s commitment to customer service. “Excellent customer service is at the core of everything we do at Sagicor. We value our clients, and we aim to keep them happy. However, being recognised for our efforts is quite a satisfying feeling.”
The Private Sector Service Excellence Awards was launched in 2011 as a joint initiative between the PSOJ and the Jamaica Customer Service Association (JACSA). The PSOJ has indicated that the criteria for assessment included the existence and effectiveness of a customer service charter and standards; the existence of a system for logging, tracking and resolving customer complaints; the use of international benchmarks to establish and maintain customer service standards and; training and capacity building to ensure adherence to customer service standards.
Sagicor Group Jamaica is a financial services conglomerate with business in Jamaica, Cayman Islands and Costa Rica. The Group offers products and services in the areas of Banking, Insurance, Investments, Real Estate, Asset Management and Retirement Planning. Sagicor Life Jamaica Limited is the leading Life and Health insurance provider in Jamaica. The Company commenced operations in 1970 as Life of Jamaica Limited, the first locally owned life insurance company and the first life insurance company to be listed on the JSE. Sagicor Group Jamaica is a member of the wider Sagicor Financial Corporation. Sagicor Financial Corporation operates in over 20 countries and its operations date back to 1840.